Short term subscription (7 days)
Short term subscription (7 days)
Weekly passes are not currently available at all Valenbisi stations
The 7-day pass can normally be purchased online, through the app, or in person at a Valenbisi station. The latter option is currently not available at all stations. You can only get your weekly subscription in person at an updated station.
You can still get a weekly subscription through the app or the website.
Valenbisi offers subscription plans of different duration. Once you have paid the fixed cost, you can use the service for the duration of the subscription. For those only visiting Valencia for a few days, the most useful option is the weekly subscription. The short term subscription allows you to take out Valenbisi however many times you want for seven consecutive days, and it costs only €13.30.
All you need to provide in order to get this subscription is your personal info (including your email) and a working debit or credit card. Accepted cards are Mastercard and Visa.
Signing up for a 7-day pass
There are three ways to sign up for a short-term Valenbisi pass. You can sign up through the app, the official website, or directly in person at a Valenbisi station with a card reader. If you sign up through the app or website, you can manage everything through your app, but if you sign up at a station, you will be given a ticket with your info to take out bikes.
Keep in mind that there used to be a required deposit of €150.00 for short-term subscriptions, but this has recently changed. Instead, at the moment of purchase, you’ll have to authorise the company to safely save your bank details in case of non-compliance with the contract. The maximum amount they are allowed to take from you, in that case, is still €150.00. You can find more details about this in the penalties section of this article.
With the mobile app
This is, in our opinion, the easiest and most recommendable way to get a subscription, as you can do it anywhere you are and without having to worry about keeping any ticket with you.
How to get a Valenbisi 7-day pass with the app
- Open the Valenbisi app
- On the top left, above the menu, you’ll find a “Log in - Sign up" button. Click it.
- Click on “Create my account”. You’ll have to insert your email and choose a 6-digit PIN code.
- You’ll be sent an activation code in your email. Upon clicking it, you’ll be brought back to the app. Here, select “complete my account”. On the same page, you can also choose to check the subscription types.
- Next, choose the short term subscription.
- You’ll get a quick overview and the price (€13.30). Click on “choose this subscription option” at the bottom of the page.
- State your gender, name, surname, date of birth, and phone number (you can change the prefix for a non-Spanish phone number).
- Choose a start date and time for your subscription. It comes pre-filled with the date and time you are signing up, but you can change it.
- Accept Valenbisi’s terms and conditions (you don’t have to agree to the newsletters) to add a payment method.
- Fill in your card details (Mastercard or Visa). Agree to Valenbisi safely storing your card info in case you have to pay a fine for damages to the bike. You can find more details about these fines in the penalties section of this article.
- The sign-up process is now finished.
- In your email, you will have received an overview of the subscription and your info, including your subscription number. Keep it, as you’ll need the subscription number once you want to activate your pass.
With the website
The other way to get a 7-day subscription is to do it online on the official Valenbisi subscription page .
How to sign up for a Valenbisi 7-day pass online
- Go on valenbisi.es.
- On the home page, click on “sign up”.
- Insert your email and create a 6-digit PIN code. After every step click on “OK” on the right.
- An email will have been sent to you. Click on the activation link provided.
- At the top of the page, you’ll see a red notice, telling you that you are not subscribed to any plan. Click on “See plans”.
- Click on the short term option.
- You’ll get a quick review and the price (€13.30). Click on “Choose this plan” right under it.
- Insert your gender, name, surname, date of birth, and phone number (you can change the prefix if your number is not Spanish). Remember to click on OK on the right after you fill in the blanks.
- Click on “learn about our plans”.
- Confirm your subscription of choice. The start date and time of your subscription are set at the moment you are signing up as default. If you want, you can change them to a later date.
- Next up, click on “Mobile Phone or Ticket” as your device, then click on confirm.
- On the following page, you can add a payment method (Mastercard or Visa), and agree to Valenbisi storing your bank info in case you have to pay a fine for damages to the bike (up to €150.00). You can find more details about these fines in the penalties section of this article.
- Accept Valenbisi’s terms and conditions. You don’t have to agree to the other conditions (newsletters from Valenbisi and its partners).
- Your weekly subscription is now complete.
- You will have been sent another email with your info and subscription number. Keep it, as you will need it when you want to use the Valenbisi pass.
At a Valenbisi station
Another way to get a short term subscription is to go to a Valenbisi station with a credit card reader (not all stations have this feature) and follow the instructions indicated on the screen. Instructions are available in Spanish, English and French. This way you’ll get a subscription on the spot.
To find a bike station near you, you can check the Valenbisi stations section. Below you’ll find a step-by-step guide on how to get your pass this way.
How to sign up for a Valenbisi 7-day pass at a station
- Approach a Valenbisi terminal with a card reader.
- On the home page, click on “get a subscription” (adquirir abono, in Spanish). You can change the language at the top of the home page.
- The only option available is the short-term pass. Click on it.
- You’ll see a quick review of the conditions. Click on the empty box at the bottom of the page to agree and proceed.
- Choose a 6-digit PIN code that you’ll use every time you want to take out a bike.
- Insert your card into the card reader and pay for the subscription.
- A ticket will be printed. If the machine cannot print the ticket, a message will appear on the screen, giving you your subscription number. Take note of it, as you will need it every time you want to take a bike out.
- You can directly continue to take a bike out as normal. You’ll find the available bikes on the screen, numbered according to the stand where they are parked. Select one you want by clicking on its corrsponding number.
- You now have 60 seconds to take out your bike. Adjust the bike seat if needed.
- You can slide the bike off the hook directly, no need to push the release button on the stand.
Using a short-term subscription
Once you have subscribed, there are different ways to use your 7-day pass. The easiest is the app, as you’ll continue to manage your account from there, but there’s also another option.
In the following sections, we’ll explain how to use your short-term subscription in each case.
With the app
If you have signed up through the app, it’ll be very easy to start using your subscription, as you won’t really need much else and are already familiar with the interface. Below you can find a step by step guide on everything you need to do to activate your short-term pass.
How to pick up and return a Valenbisi bike with the app
- Open the app when you’re already close to a Valenbisi station (the bikes cannot be booked in advance).
- On the map, select the Valenbisi station where you are located.
- Scroll down the list to find the bike you want to unlock. The bikes are numbered depending on the stand where they’re parked.
- Swipe left on the bike you want to take out. Only available bikes can be selected.
- You will have 60-seconds to slide the bike out of its lock. If you don’t take the bike out, it will appear as available to others again.
- Adjust the bike seat if necessary
- Press the button on the stand and release the bike.
With a subscription number
Your other option is to use your subscription through a subscription number. No matter whether you signed up on the website, the app, or in person at a station, you will have received one. Below you can find a step by step guide on everything you need to do to start using your short-term subscription.
How to pick up and return a Valenbisi bike with a 7-days subscription number
- Approach a Valenbisi station with your subscription number ready (if you signed up online, you will have received this in your email when you first signed up).
- Click on the button acceder al servicio and insert your subscription number.
- Insert your 6-digit PIN (the one you chose yourself).
- Click on “take out a bike” (alquilar una bicicleta, in Spanish).
- A Valenbisi info page will remind you to properly lock your bike upon return. Click on the “next” button at the bottom right corner (siguiente, in Spanish).
- You’ll see the available bikes on screen. Select one by clicking on its corresponding number.
- When a “bike available” message appears on the screen (bicicleta disponible), you can go get your bike.
- You now have 60 seconds to take out your bike. We suggest you adjust the seat before taking the bike out if needed.
- Press the button on the stand to release the bike. You can now slide it off the lock, and off you go.
Returning the bike
Returning your bike to a Valenbisi station is even easier than taking one out. Here you have a step by step guide:
How to return a Valenbisi bike
- Approach a Valenbisi station and slide your bike into any one of the empty stands
- Make sure you insert your bike into the lock fully.
- You’ll hear a confirmation signal (a double beep) when the bike is correctly secured. If the signal is an insistent or steady beep, it means your bike is not correctly inserted.
- You can now leave the station without any additional steps. If you’re not sure the bike is inserted correctly, you can check your account on the app, and it will tell you whether the booking is still active or not.
Cost overview
The subscription has a fixed cost, but if you do not return your bike on time (within 30 minutes since you took it out), you will incur extra charges.
The cost of the subscription, as well as the extra costs for keeping a Valenbisi bike over time, are illustrated in the following table.
| 7-day subscription |
|---|
| Cost |
| 7-day subscription | Subscription cost | First 30 min. of use | 30 to 60 min. | 60 minutes onwards |
|---|---|---|---|---|
| Cost | €13.30 | Free | €1.04 | €3.12 every 60 min. |
Overtime fees
The overtime costs are calculated according to the time bands within which your overtime falls. All these extra fees are registered and accumulated on your account. At the end of your subscription, the total will be detracted from your deposit.
If, for example, during the course of your subscription, you kept your bike for 35 minutes (5 minutes overtime) one day, and 50 minutes (20 minutes overtime) another day, €15.38 will be detracted from your deposit (€13.30 for the subscription itself, plus €1.04 for the first overtime, plus another €1.04 for the second overtime).
