The concept is very simple. You get a subscription (either weekly or annually) with it you can pick up any Valenbisi bikes all over the city, at any time during the day and week.

Every time you take a bike, you have 30 minutes of free use. If you want to go over the 30 minutes, you have to pay overtime fees, otherwise you can return the bike to a station and take another one out immediately.

For more in-depth info about how Valenbisi works, you can check out the relevant section of this article.

There are two main types of Valenbisi subscription. A 7-day subscription and an annual subscription.

Special options (55+ y.o. users, unemployed users, company subscriptions) are available for the year-long subscriptions.

If you want to see a quick comparison between the two main subscription options, you can check out the initial page of this article.

The cost depends on the subscription option. A 7-day subscription costs €13.30, while an annual subscription is €29.21.

The overtime fees also differ depending on the type of subscription, with the weekly overtime fees being more expensive than the annual overtime fees.

The Valenbisi app can be used for almost anything Valenbisi-related. You can use it to sign up to a subscription, consult the map, pay overdue fees, cancel your subscription, find a station close to you, get a liability insurance, and activate your bike rental. While it is not the only way to use use Valenbisi, it is the one we most recommend.

To know more about the app, check out the relevant section of this article.

Yes, you can. You can sign up on the website (and in some cases directly at a Valenbisi station), and then take out the bikes with your subscription number or a Mobilis card that you can pair to your account.

No. If you have a weekly subscription, you can only take out bikes with the app or using your subscription number.

A Mobilis card can only be paired to an annual subscription.

Valenbisi is allowed to take up to €150.00 in penalty fees if the bike gets damaged, stolen, or otherwise lost while your booking is active.

This is a condition you have to agree to during the sign up process.

You can read more about this in the relevant section of this article.

If you take out a bike and you realise it is damaged, we suggest you immediately notify Valenbisi and return the bike to the station so that they can check on it. You should also leave the seat of the bike backwards as to warn other users not to take the bike.

To learn more good practices and general tips, check out the relevant section of this article.

If you damage a Valenbisi bik during your booking, we suggest you immediately notify Valenbisi and return the bike to the station so that they can check on it. You should also leave the seat of the bike backwards as to warn other users not to take the bike.

Know that you might be fined up to a maximum of €150.00 in penalty fees.

To learn more good practices and general tips, check out the relevant section of this article.

If you don’t return a Valenbisi bike correctly (that is sliding it correctly into its lock), the system is not going to register the conclusion of your booking. Therefore, you will likely be charged overtime fees, and you might even be charged penalty fees (up to €150.00) if someone else damages the bike.

For this reason, it’s important you always check that your bike is correctly locked when you return it.

Check out how to correctly and safely return your bike in the relevant section of this article.

If someone takes the bike while your booking is still active, you are still considered liable for it. This means you may be charged up to €150.00 in penalty fees.

For this reason, it’s important you always check that your bike is correctly locked when you return it.

Check out how to correctly and safely return your bike in the relevant section of this article.

Helmets are not mandatory for cycling, so they aren’t provided by Valenbisi. If you still want to wear one, you will have to bring your own.

You can find out more about traffic rules in the relevant section of this article.

Overtime fees are what Valenbisi charges you after the 30 minutes of free use (which you have with every bike rental) are up.

The fees depend on the type of subscription you have. For short term subscriptions, the fees are €1.04 for the first 30 minutes of overtime use, and then €3.12 every 60 minutes after that.

You can check the short-term overtime fees here.

For long term subscriptions, the fees are €0.52 for the first 30 minutes of overtime use, and then €2.08 every 60 minutes after that.

You can check the long-term overtime fees here.

You can find the interactive Valenbisi map on the Valenbisi website or app.

You can also download a regular Valenbisi map here.

If the station is full and you have a Mobilis card, you can tap it on the terminal scanner and have an extra 15 minutes of free use to find another station.

If you use other methods, you will just have to find another nearby station. You can use the app or website to check wich stations have free spots.

If you’re having trouble locking the Valenbisi back into a station stand, we recommend you contact Valenbisi immediately and let them know.

To learn more good practices and general tips, check out the relevant section of this article.

Yes, if you have an annual Valenbisi subscription, you can get a liability insurance for €9.00.

To find out more about how to get it and what it covers exactly, check out the relevant section of this article.

Valenbisi used to require an actual deposit (the money would be blocked on your card). Now, it doesn’t work the same way anymore. Instead, Valenbisi has permission to take up to €150.00 from your card until the end of your subscription in case of damages to their system or bikes. You agree to this condition at the moment you sign up.