Tips for renting electric scooters
Scooter rentals

Useful tips for renting a scooter

  • You can always carry a passenger with you, as long as they are over 12 years old. Your passenger can be between 7 and 12 years of age if you are their parent or legal guardian.
  • Never let anyone else use your account. If you do, you might get fined according to the company’s policies.
  • Getting a pre-paid credit pack saves you money over a pay-as-you-go option.
  • Similarly, the bigger the credit pack, the lower the cost per minute. If you are not familiar with the service, we would recommend trying it out for a ride first to see if you like it and to get an idea of how much you will want to use it during your stay. Once that is clear, you can proceed to purchase credit packs.
  • Keep in mind that once you submit all the information and documents on your account, the companies will need some time to verify them (up to two days). Until then, you won’t be able to use your account to get a scooter. Because of this, we suggest you begin the account verification process ahead of time, before you plan on actually using the app.
Uploading the documents to validate the account for electric scooters
It can take anywhere from a couple of hours to two days to verify your information on a scooter rental app. For this reason, we recommend you start uploading your documents a few days before you intend on using the rental services.
  • All three companies let you put the scooters on “pause” mode from the app. This can be useful if, during your trip, you need to pick someone up or run a quick errand without returning your scooter. The cost of this mode is lower than the regular cost per minute.
  • Always make sure your phone is fully charged when using an electric scooter rental service. You will not have keys to the vehicles, so the app on your phone will be the only way to start and finish your journeys. If your phone battery dies during your journey, you have to find a way to contact the company, otherwise, you’ll continue to be charged.
  • To avoid battery problems, Acciona’s scooters have two USB ports under the right handle. You will however need your own cable to charge your phone.
  • On Cooltra scooters, you can press the vehicle’s “start” button for 30 seconds to turn off your vehicle and automatically set on “pause” mode. This will give you time to charge your phone or otherwise get in touch with Cooltra to finish the ride remotely.