How to get tickets
How to get tickets
Depending on the type of ticket or pass you want to buy, different purchase options will be available to you.
Here you can find a summary table of how you can buy the different tickets available.
| Type |
|---|
| Ticket Office |
| Automated Machines |
| Renfe website |
| Phone |
| Type | Cercanías (short-distance) | Media Distancia (mid-distance) | Larga Distancia (long-distance)* |
|---|---|---|---|
| Ticket Office | Same-day only | Same-day only | In advance and same-day |
| Automated Machines | In advance and same-day | In advance and same-day | In advance and same-day |
| Renfe website | No | In advance and same-day | In advance and same-day |
| Phone | No | In advance and same-day | In advance and same-day |
Remember that, for same-day purchases, you need to use your ticket within two hours of buying it.
Automated machines
There are several automated ticket machines in Valencia’s Estación del Norte. You will find most of them in the lobby at the front of the station, opposite the ticket offices. They are always available in Spanish, English, and French and don’t have a closing time.
Keep in mind that the machines don’t always take card payments and can be very confusing for a first-time visitor. For these reasons, we suggest you go to the ticket offices and get your tickets from the attendants, if possible.
The red and grey machines are dedicated to short and mid-distance trains. Here you will be able to buy tickets for the same day or in advance.
The purple and grey machines are dedicated to long-distance trains.
Ticket Office
The ticket offices are the first thing you see as you come into the station. They are directly in front of you as you step into the lobby, and you will notice them for their old, wooden design.
Out of the several windows available, windows 1-8 are dedicated to short and mid-distance trains. Remember that you can only get Cercanías (short-distance) and Media Distancia (mid-distance) train tickets for the same day.
The opening times for the short and mid-distance ticket offices are as follows.
| Day |
|---|
| Opening times |
| Day | Monday - Friday | Saturday - Sunday & Holidays |
|---|---|---|
| Opening times | 5:20 am - 10:35 pm | 6:00 am - 10:35 pm |
As for Larga Distancia (long-distance) tickets, they can be purchased in advance at the last two (9-10) windows. In fact, we advise you to do so, in order to avoid paying too much or not being able to find available seats on the train.
The opening times for the long-distance ticket offices are as follows.
| Day |
|---|
| Opening times |
| Day | Monday - Friday | Saturday - Sunday & Holidays |
|---|---|---|
| Opening times | 9:30 am - 8:30 pm | Closed |
Online
Online purchase is only available for mid and long-distance train tickets. You can buy them online on the Renfe website using a debit or credit card.
You can still consult available short-distance trains and their timetables on the Renfe page , but you’ll have to go to the station to get your ticket.
On the phone
You can also get mid-distance and long-distance train tickets on the phone by calling the number +34 912 320 320. Phone assistance is available in Spanish, English, French, and Portuguese.
Remember you cannot get Cercanías (short-distance) train tickets this way.
